Comments on: Boycott FedEx

By: Yan

Yan — Fri, 01 Feb 2008 00:37:03 +0000

Thanks for your ‘insight’ ups. Clearly I have called them and they were unable to do anything at all for me. The best they can do is ask me to drive an hour to pick up my package. No way I’ll be doing that.

Actually the shipper _did_ pay for the signature required option. That’s the reason fedex leaves its door tag. The problem lies in that they made absolutely no attempt to ring the doorbell. They just left the door tag with ‘signature required’.

By: Tanya

Tanya — Fri, 01 Feb 2008 00:34:27 +0000

Hey UPS! Before you go calling people names, try reading the post. Why should the customer pay extra for signature required if all that FedEx had to do was ring a door bell and leave the package? No signature was required, you see. They were allowed, and instructed, to leave the box there. They did not ring the doorbell, and therefore did not make a delivery. Failure to complete service.

By: Tanya

Tanya — Fri, 01 Feb 2008 00:27:56 +0000

I second that! UPS treated me much better than FedEx.

Here’s my last experience with FedEx:
I scheduled a pick up, waited from 9am until 8pm, posted a note with my ticket #, apartment #, and full name on the door bell, and still NO ONE RANG THE DOOR BELL. I also called their customer service line several times that day to check on the status of my pick up, no one could (or would) give me any information. Finally I called at 7pm, was told that the driver was technically “not late” and that THEY would call me at 15 min to 8 to check. No one called.

I called them at 8:15 only to find out that the driver stopped by at 4pm but packages were not ready (?!). They were ready, just inside my apartment, the access to which is only possible if the DRIVER RINGS THE DOORBELL.

The office was of course closed and no one could give me any answers or guarantees until the next morning. No one called the next morning either, though.

Fed up with FedEx.
T.

By: UPS!

UPS! — Fri, 01 Feb 2008 00:23:11 +0000

Or maybe it was not FedEx, maybe it was UPS or DHL… Whatever get over it!!

By: UPS!

UPS! — Fri, 01 Feb 2008 00:22:09 +0000

Well if the shipper would have paid for the signature require option perhaps you would have gotten the service you want. Don’t complain here call fed ex you dumb @sss.