Comments on: Bluehost database downtime continues for two months http://yanpritzker.com/2008/02/13/bluehost-database-downtime-continues-for-two-months/ photographer, entrepreneur, software engineer, musician, skier Sat, 04 Sep 2010 20:29:08 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Yan http://yanpritzker.com/2008/02/13/bluehost-database-downtime-continues-for-two-months/comment-page-1/#comment-12366 Yan Thu, 10 Jul 2008 19:49:14 +0000 http://skwpspace.com/2008/02/13/bluehost-database-downtime-continues-for-two-months/#comment-12366 Joel - I am still on bluehost because of laziness but they have shown truly awful customer service. Matt Heaton is a lost cause, I don't think he believes in customer service at all. Tried to email, leave comments on his blog, nothing. P.S. I found out THEY STORE YOUR PASSWORD IN PLAINTEXT. Yeah. The support girl asked for my password, and I told her she's not supposed to need it, and she was like "oh I have access to it anyway..it is [...]" and just spells it out for me. Is this company entirely clueless about security as well? Joel – I am still on bluehost because of laziness but they have shown truly awful customer service. Matt Heaton is a lost cause, I don’t think he believes in customer service at all. Tried to email, leave comments on his blog, nothing. P.S. I found out THEY STORE YOUR PASSWORD IN PLAINTEXT. Yeah. The support girl asked for my password, and I told her she’s not supposed to need it, and she was like “oh I have access to it anyway..it is [...]” and just spells it out for me. Is this company entirely clueless about security as well?

]]> By: Joel http://yanpritzker.com/2008/02/13/bluehost-database-downtime-continues-for-two-months/comment-page-1/#comment-12365 Joel Thu, 10 Jul 2008 19:42:48 +0000 http://skwpspace.com/2008/02/13/bluehost-database-downtime-continues-for-two-months/#comment-12365 Yan, Just ran across this comment. I have had a Bluehost website (www.michwine.com) for the last year. Several weeks back, the SQL database powering the site literally vanished --- for reasons they will not explain -- and support tells me they have NO backups of the site, despite their sales-page blurb of "daily, weekly and monthly backups". Result: Right now, I will be forced to restore the many-months old backup on my home computer. Needless to say, I will shortly be moving my several accounts off Bluehost. Joel PS -- Sent Matt Heaton and email and never heard back from him. Yan,

Just ran across this comment. I have had a Bluehost website (www.michwine.com) for the last year. Several weeks back, the SQL database powering the site literally vanished — for reasons they will not explain — and support tells me they have NO backups of the site, despite their sales-page blurb of “daily, weekly and monthly backups”.

Result: Right now, I will be forced to restore the many-months old backup on my home computer.

Needless to say, I will shortly be moving my several accounts off Bluehost.

Joel

PS — Sent Matt Heaton and email and never heard back from him.

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