http://yanpritzker.com/2008/06/03/good-customer-service-means-replying-to-email-immediately/ photographer, entrepreneur, software engineer, musician, skier Wed, 01 Feb 2012 00:01:45 +0000 hourly 1 http://wordpress.org/?v=3.2.1 http://yanpritzker.com/2008/06/03/good-customer-service-means-replying-to-email-immediately/comment-page-1/#comment-11896 yan Tue, 03 Jun 2008 18:33:50 +0000 http://skwpspace.com/?p=162#comment-11896 No, I think the response should be completely human and address the particular problem at hand. Autoresponders to me are as bad as not responding at all, because it means that you have no idea that your message was actually received. The response should be quick but should mention the user's particular issue and how you're resolving it. No, I think the response should be completely human and address the particular problem at hand. Autoresponders to me are as bad as not responding at all, because it means that you have no idea that your message was actually received. The response should be quick but should mention the user’s particular issue and how you’re resolving it.

]]> http://yanpritzker.com/2008/06/03/good-customer-service-means-replying-to-email-immediately/comment-page-1/#comment-11895 Stan Mazo Tue, 03 Jun 2008 18:31:37 +0000 http://skwpspace.com/?p=162#comment-11895 Autoresponders have been around for years. Are you advocating more human sounding auto responders? Autoresponders have been around for years. Are you advocating more human sounding auto responders?

]]> http://yanpritzker.com/2008/06/03/good-customer-service-means-replying-to-email-immediately/comment-page-1/#comment-11893 Mark M Tue, 03 Jun 2008 17:31:23 +0000 http://skwpspace.com/?p=162#comment-11893 This is so true. As a supervisor for technical support, I can't tell you the number of times a simple "Let me look into it and get back to you at 3pm" (or whatever time) solves any problems with the attitude of an angry customer. This is so true. As a supervisor for technical support, I can’t tell you the number of times a simple “Let me look into it and get back to you at 3pm” (or whatever time) solves any problems with the attitude of an angry customer.

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