Comments on: Why proactive customer service works http://yanpritzker.com/2009/05/08/why-proactive-customer-service-works/ photographer, entrepreneur, software engineer, musician, skier Sat, 04 Sep 2010 20:29:08 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Ashley K. Edwards http://yanpritzker.com/2009/05/08/why-proactive-customer-service-works/comment-page-1/#comment-27644 Ashley K. Edwards Mon, 15 Jun 2009 15:35:08 +0000 http://skwpspace.com/2009/05/08/why-proactive-customer-service-works/#comment-27644 Well said, and nice article. In this economy, particularly, I don't see how companies can afford <i>not</i> to be proactive in their customer service actions. Well said, and nice article. In this economy, particularly, I don’t see how companies can afford not to be proactive in their customer service actions.

]]> By: Yan http://yanpritzker.com/2009/05/08/why-proactive-customer-service-works/comment-page-1/#comment-27102 Yan Mon, 01 Jun 2009 22:47:35 +0000 http://skwpspace.com/2009/05/08/why-proactive-customer-service-works/#comment-27102 For the last week I have had tons of disconnections. Last couple days were more down than up. If comcast notified me that my area is in trouble and they're working on it, I would happily go to an internet cafe and work from there. Instead I am pissed because I rely on my Internet connection and since no one told me it would be completely useless today, I lost a lot of productivity. For the last week I have had tons of disconnections. Last couple days were more down than up. If comcast notified me that my area is in trouble and they’re working on it, I would happily go to an internet cafe and work from there. Instead I am pissed because I rely on my Internet connection and since no one told me it would be completely useless today, I lost a lot of productivity.

]]> By: Fred Schechter http://yanpritzker.com/2009/05/08/why-proactive-customer-service-works/comment-page-1/#comment-25786 Fred Schechter Fri, 08 May 2009 21:37:43 +0000 http://skwpspace.com/2009/05/08/why-proactive-customer-service-works/#comment-25786 The funny thing is Yan, you're the opposite end of the spectrum! Back when I was blogging at coolest-gadgets.com (A nice little plug for Al) I'd mentioned some features that are lacking on many scheduling/invite based pieces of software. Rather than rant or discuss it, Yan, you went out and coded a beautiful answer (that others still have yet to follow up on) for Planyp.us. I'm still thankful for that and it is that type of response to change that will keep you guys ahead of the game (oh yeah,, and when are you coming back out to visit?) It's just like real estate,, Pro-active, Pro-active, Pro-active. The funny thing is Yan, you’re the opposite end of the spectrum! Back when I was blogging at coolest-gadgets.com (A nice little plug for Al) I’d mentioned some features that are lacking on many scheduling/invite based pieces of software.
Rather than rant or discuss it, Yan, you went out and coded a beautiful answer (that others still have yet to follow up on) for Planyp.us. I’m still thankful for that and it is that type of response to change that will keep you guys ahead of the game (oh yeah,, and when are you coming back out to visit?)

It’s just like real estate,,
Pro-active, Pro-active, Pro-active.

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