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hello, i'm yan

I am a photographer, entrepreneur, software engineer, guitarist, climber, and telemark skier

This blog is about startups, blogging, Ruby On Rails, virtualization and cloud computing, photography, customer service, marketing, ux and design, git, and lots more.

I am the chief technical something or other at Reverb.com - The Marketplace for Musicians. We're hiring web designers!

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Photon Infotech – why spamming customers is a stupid way to earn their business

Posted 3 August 2010 @ 5pm in marketing



Submit to HN

For several months now, I get phone calls two to four times a month from a company called Photon Infotech, an Indian outsourcing company. Regardless of the fact that numerous times I have told them not to call me, take me off their list, asked them if they understand the concept of the Do Not Call list, these people will not stop harassing me.

Do they really think this is effective marketing? You call someone and they say “yes, great that you called, because I have $50,000 sitting right here waiting to be spent at a completely random outsourcing company that has to cold call me for business.”

Photon Infotech, go Google yourselves – the first page of results lists complaints for scams, spams, and other unsavory things starting with the letter s. To summarize, Google thinks your company sucks. I have a hard time believing you can sell your services to anyone who bothers to Google you.

How do you go about getting business? It’s simple – do a job well, and ask your customers to write reviews about you, and to tell their friends. Word of mouth means that by the time I’m ready to spend my money, I will know who I should spend it with. If you start now, maybe you’ll even be able to overcome your horrible Google reputation due to posts just like this one.

Stop spam calling now, and start doing actual work and pleasing actual customers, and maybe one day the first page of Google will not tell everyone in the world that your company is worthless. Cheers :)

5 Comments

Posted by
Rakesh
1 September 2010 @ 1am

I wanted to know about the company before attending their job interviews.
This saved me a lot of time.
Thanks!


Posted by
Ashith
24 August 2011 @ 12pm

Good one. I too work for an outsourcing company based out of India, we respect others privacy and we just delete them from our crm as soon as we find that they are not interested. Heard about Photon a lot, not to offend you and to be frank they get a lot of business out of cold calling..


Posted by
Robert
9 September 2011 @ 6am

You saved my life. Thanks a lot…


Posted by
yan
15 September 2011 @ 11am

@Ashith I feel sorry for their customers


Posted by
A Mobile marketer
17 March 2012 @ 3am

I worked with this company years ago on a project and the work was horrific! Years later, they are still calling my desk and hanging up or calling my personal cell phone at various hours of the day and even night!!


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