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I am a photographer, entrepreneur, software engineer, guitarist, climber, and telemark skier
This blog is about startups, blogging, Ruby On Rails, virtualization and cloud computing, photography, customer service, marketing, ux and design, git, and lots more.
I am the chief technical something or other at Reverb.com - The Marketplace for Musicians. We're hiring web designers!
Reach me at yan at pritzker.ws
@SouthwestAir, thank you for taking the time to call me today to explain that my phone-based reservation will not show up in my online Rewards account. However, since the reservation is accessible online by searching for it via the PNR, and I can see on that page that it has my Rewards account number on [...]
Don’t wait for your users to complain. If you notice a problem, contact the user and tell him you’re working on it. Users often wait way too long to report problems. Usually at the point that they do, they are already filled with rage. Such has been the story with me and Comcast. I get [...]
I’ve been eagerly awaiting the delivery of my new light meter (for my newly acquired TLR camera) for several days now, watching the USPS tracking page like a hawk. And today in the morning, it said “Arrival at Unit”. I ran downstairs only to find…nothing. Of course, I had once again fallen for the old [...]
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