Yan Pritzker photographer, entrepreneur, software engineer, musician, skier

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hello, i'm yan

I am a photographer, entrepreneur, software engineer, guitarist, climber, and telemark skier

This blog is about startups, blogging, Ruby On Rails, virtualization and cloud computing, photography, customer service, marketing, ux and design, git, and lots more.

Enterprise intelligence with prediction markets

Find out what your team, colleagues and partners really know about the future — and leverage their knowledge to improve business decisions.

I'm the founder of Planypus, the place to share your plans!

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Reach me at yan at pritzker.ws

Posts Tagged customer service

Good customer service means replying to email immediately

If someone emails you with a problem, question, or concern and you don’t have an immediate answer, you have two choices. First, you could defer the email, and let it sit in your inbox for a couple days while you gather the information for a solid reply that answers the customer’s concerns. Or, you could [...]


bluehost.com ignores customer complaints on database downtime

I gave bluehost more than two months to fix their issues, or even simply notify their customers of ongoing problems and make some sort of gesture to make up for the downtime. They have done neither, while the server that hosts this blog (box 12 at bluehost) continues to have constant database downtime. I’ve included [...]


Cordarounds – sweet pants, sweeter customer service

I recently had a great experience with Cordarounds, an independent clothing company run by Chris Lindland. I stumbled upon the website I believe through del.icio.us, and found it to be a fun, quirky place that doesn’t take itself too seriously. I ordered some pants and a blazer from them, and while I really dug the [...]


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